1. TOUR PARTICIPATION/EXCLUSION/RELEASE
Outback Aussie Tours (OAT) may, if in the opinion of any representative of Outback Aussie Tours or carrier, either refuse to allow persons on the tour or expel persons from the tour if their mental or physical condition is such as to render them: incapable of caring for themself; likely to become objectionable to other passengers; or a hazard to themself or other passengers. Outback Aussie Tours will not be liable for any expenses arising from such persons being precluded from completing the tour for any such reason. Each booking is conditional on Outback Aussie Tours securing the minimum number of bookings required to operate the tour and to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, Outback Aussie Tours reserves the right to cancel or suspend a scheduled departure.
2. SPECIAL DIETS
Passengers requiring special diets, such as vegetarian or gluten free, must inform Outback Aussie Tours at time of reservation and reconfirm their request with the Outback Aussie Tours Driver/Host upon arrival. Outback Aussie Tours cannot guarantee special requests will be met in all instances.
3. SPECIAL REQUIREMENTS
Outback Aussie Tours welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any special requirements must be advised at time of booking. Outback Aussie Tours reserves the right to refuse to carry any person who it deems cannot fully care for themselves on tour without assistance. Wheelchairs cannot be carried on motorcoaches due to space limitation. Wheelchair passengers should be aware of these limitations. We regret that we cannot provide individual assistance to a passenger for walking, dining, getting on and off motorcoaches or other transportation vehicles, or other personal needs. Passengers who need such assistance must be accompanied by a qualified companion.
4. HEALTH AND FITNESS
Tours include short and long distance walks with varying degree of difficulty from moderate to challenging, and often over uneven ground or including steps. For safety and enjoyment passengers should be in good physical condition to participate in all tours. OAT reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who is unable to cope with the requirements of coach travel – this includes using coach steps for embarking and disembarking; needing services or facilities that are not available; failing to comply with the reasonable instructions of OAT personnel; and/or engaging in undesirable behaviour or interfering with the enjoyment of or jeopardising the safety of other participants. In accordance with these conditions, OAT will not be held liable for any termination of your travel arrangements or any expenses incurred as a consequence of decisions made by OAT. Passengers need to be aware of the high temperatures which may be experienced in the outback. Medical Equipment: Please note that in some remote Outback locations electric power may not be available 24 hours per day. Passengers are advised to bring adequate medication (and spare prescriptions for essential medication) for remote travel and emergencies.
Low level of fitness – minimal walking with some wheelchair/wheelie-walker accessible facilities; please note a Carer is required should guests have mobility concerns with any facilities on tour or boarding the coach.
Medium level of fitness – guests have no mobility concerns and they have declared any pre-existing injuries which may affect their participation. Please note tours include leisurely walks that can be in excess of 1.5km. Not suitable for guests needing wheelie walkers or wheelchairs.
5. PRICING AND CONDITIONS
All prices in this brochure are quoted in Australian currency and include tour preparation, operation costs and GST where applicable. Prices include all on-tour coach travel, Longreach railway station and Longreach Airport transfers, meals, accommodation, sightseeing and admissions as per the itinerary. Prices do not include airfares, rail tickets, meals and transfers not specified in the itinerary. Nor do they include drinks, laundry, optional activities or items of a personal nature.
Changes to rail/flight schedules may require additional overnight accommodation at either commencement or completion of the tour, which is at passenger’s own expense. Additional Optional Activities are not included in the tour cost and incur additional charges. Tours are subject to availability, operational and seasonal factors. A minimum number of people is required for some activities to operate and passengers are encouraged to pre-book these prior to arrival to avoid disappointment.
6. CHANGES TO THE ITINERARY
Outback Aussie Tours is often not the provider of attractions, excursions and/or optional tours. Accordingly, Outback Aussie Tours may, where it is required to do so, suspend or cancel any tour inclusion where that tour inclusion is not available or in the opinion of Outback Aussie Tours, unadvisable, unsafe or unsuitable. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Outback Aussie Tours reserves the right to alter or change the accommodation, carriers or vessels at any time for any reason; and cancel or alter the itinerary and/or tour at any time without notice as Outback Aussie Tours considers necessary for any reason whatsoever including road, weather or traffic conditions, nonperformance of suppliers, industrial action, operational conditions and requirements. Where a tour is cancelled prior to the departure date, Outback Aussie Tours will use all reasonable endeavours to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference) or, if this is not acceptable, refund the tour price or such portion of it as Outback Aussie Tours considers appropriate. Services of a tour host are not guaranteed on tours with less than 20 passengers.
7. CANCELLATION FEES
|Days of notice||Fee per person|
|60 days and over||loss of deposit**|
|between 59 and 46 days||50% of tour fare|
|between 45 and 15 days||75% of tour fare|
|14 days or less||100% of tour fare|
Please note: transferring to another date is treated as a cancellation and cancellation fees apply.
**COVID-19 Safe Booking Guarantee – we recognise that travel plans may change especially during these unprecedented times. Where Govt. imposed COVID-19 restrictions impact your tour arrangements, 100% of your deposit can be transferred to another date or refunded. Conditions apply.
All cancellations must be advised in writing.
8. DEPOSITS AND FINAL PAYMENTS
To confirm your reservation, a non-refundable deposit of between $200 per person is required. Additional deposit payments are required for Rail and Flight add-ons and deposit amounts will be advised at time of booking. Reservations will be held for 7 days only without deposit. Once your deposit has been received, OAT will send your travel agent or yourself (if you’ve booked direct with OAT) confirmation of your booking. All airfares are non-refundable and subject to strict payment and ticketing deadlines, to be advised at the time of booking. Balance of payment for your tour is to be paid 60 days prior to departure. For bookings made less than 60 days prior to travel, full payment is required within 48 hours of booking. It is the responsibility of the passenger or their agent to pay the tour price by the due date. Agents must advise OAT in writing if payment is not received by their client on time to avoid cancellation fees.
9. TRAVEL INSURANCE
Passengers are strongly recommended to take out travel insurance to cover against unforeseen circumstances. Ask your travel agent for details.
10. BAGGAGE ALLOWANCE
One small to medium sized suitcase per person (approx. height 60cm – width 40cm – depth 30cm) maximum weight 20kg. One piece of hand luggage/day pack may be carried onboard the coach. Due to limited space, the carriage of wheelie-walkers must be requested prior to travel.
11. YOUNG TRAVELLERS
Persons under 18 years of age must be accompanied by an adult. Where a child rate is quoted, children aged 4 to 14 years are permitted to travel. Some guided tours are not suitable for children.
Passenger participation in tours operated by the carrier companies and Outback Aussie Tours may incur certain risks and dangers which are beyond the operators’ control including, but not limited to, the hazards of travelling in remote areas, travel by boat, train, automobile, aircraft or other means of transportation, the forces of nature and accident or illness in remote regions without means of rapid evacuation or medical facilities. The carrier companies and Outback Aussie Tours will not have any liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Outback Aussie Tours will use their best efforts to ensure that adequate measures are taken. Passengers must make their own enquiries regarding safety warnings in relation to the destination they are travelling.
13. LIMITATION OF LIABILITY IN THE EVENT OF FORCE MAJEURE
In the event of a force majeure event making it impossible or unsafe for Outback Aussie Tours to deliver all or part of the Holiday Package, Outback Aussie Tours will refund the customer for the unperformed part of the Holiday Package less the non-refundable deposit and any reasonable losses incurred before cancellation. Outback Aussie Tours will use reasonable endeavours to minimise losses incurred by customers.
14. SEAT ROTATION AND SMOKING
To ensure all clients have the opportunity to enjoy front and window seats, a daily seat rotation system is employed. Government regulations prohibit smoking on tour coaches.
15. THIRD PARTY SUPPLIERS
Third party excursions such as Scenic Flights, Boat Cruises and Rail are not operated by Outback Aussie Tours, nor by persons or companies associated with Outback Aussie Tours. These activities may involve inherent risk of injury, death, accident, delay and loss and clients assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of, any such activity. Please note that Outback Aussie Tours does not incur any liability for airfares purchased by travel agents or clients via the internet, if a tour is cancelled. Outback Aussie Tours cannot be held responsible for airfare conditions. All such risk, loss and expense must be borne by the travel agent or client.
Tours are valid as per individual tour departure dates.
These Terms and Conditions may be subject to further changes by Outback Aussie Tours from time to time.